Terms, Conditions and Notes
Special note

This site is not a robotized portal that gives confirmations automatically. All requests are handled by real persons and the confirmation is given after careful examination of every detail of your request.

Your acceptance

Use of this site is understood to have your acceptance without modifications of the terms, conditions and notices contained herein. The content and services described in this site are for your personal use ( You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services found on or obtained from this website) and it is not allowed the commercial use of any information contained here.


This site and its contents are trademarks of All services of this site are provided by Renaissance Hellas SA, a Destination Management Company registered under the Companies Acts in Greece and licensed by the Greek National Tourism Organization (License number 0206E61000233901), with headquarters at: 52 Amalias aAvenue, 10558, Athens, Greece. Tel. +302106668035 . Fax +302106668035.

Hotel change

If a hotel you request is not available we will find and suggest another selected hotel similar to the requested. The same applies to the hotels mentioned in the tour packages (the hotel will be substituted by another of the same category and level of service).

Cruise changes

Cruise lines reserve the right to change the vessels, itineraries and rates and the sequence of the events and places visited without prior notice. Shore excursions operated by cruise companies are optional unless specified as included.

Land tours

Land tours are operated by air-conditioned busses and include the services of a professional English speaking guide and the entrance fees to the archaeological sites. Most of the times guides speak in two languages.

What is included?

** Packages do not include air transportation unless specified as included.

** Meals included in each tour are clearly specified.

** All rates are expressed in Euro unless another indication exists in the specific service. All rate quotes for hotels are per room. All rates for organized tours and cruises are per person in sharing a twin room. For a single room/cabin, there is an extra charge for a hotel or cruise room. cannot arrange for sharing accommodation.

Hotel rates are per room and come according to the number of persons sleeping in the same room: Single: 1 person, Double: 2 persons, Triple : 3 persons, Quad: 4 Persons.


On bus tours, one normal size suitcase per person is recommended. In most hotels, there is the possibility of leaving some bags for storage while you go on a tour for some days.

For people with special needs

Local tour or cruise operators need prior notice for the participation of persons who have a physical or mental disability and need special attention and treatment. It is necessary to communicate such information at the time of booking and have acceptance of participation after sharing this information with the involved parties.


It is strongly advised before leaving home to make travel insurance that covers cancellation charges, plain delays, trip interruption etc.

Travel documents

Valid passport or identity cards are necessary for travellers from the European Union. Valid passports for all the rest and visas for citizens from some countries are compulsory for every traveller. You can check if you need a visa by visiting the official site of the Ministry of Foreign Affairs. For those needing a visa please find here the list of the authorities of the Hellenic Republic in your country. Special note for the participation in cruises to the Greek Islands and Turkey: All citizens needing a visa to enter Greece must have a multiple entry Schengen visa.

Help you may need

Our offices remain open for many hours a day and you can reach us for assistance. We can help to solve any problem during your stay in our country if we know it the soonest possible. So try to reach us during your stay if you need help. After your departure from the place of the incident, it is difficult to give the maximum care.

Children rates

Children may have special discounts. Give us details when booking.


Anything not specified as included has to be paid by the traveller. (to mention some but not all : airfares- airport taxes – laundry – telephone calls – drinks – meals – gratuities – etc ).


A non-refundable deposit of 30% of the total price is required within 7 days from booking in order to secure a reservation and prevent an automatic cancellation. Balance of payment is due 45 days prior to arrival. Bookings received less than 45 days prior to arrival must be accompanied by full payment.

Cancellation policy

All cancellation requests must be in writing and are in effect after 24 hours after receipt. If a cancellation is received less than 60 days prior to arrival a cancellation fee is due: Days Prior to Arrival Cancellation Fee
60-45 Days euro 200 per person
44-30 Days 20% of the total price
29-15 Days 35% of the total price
14-08 Days 50% of the total price
07-00 Days & Non Shows 100% of the total price. When a special note for cancellation policy is made at hotel reservation form this note supersedes the general cancellation policy
Tips, Taxes, Entrance fees

For programs that include Cruises with Celestyal Cruises, cancellation fees apply if the reservation is cancelled 90 days prior to arrival. No refund will be made for unused services or changes in itineraries made by clients without prior authorization. Any change required at the destination must be processed directly from your travel agency.

Port taxes are not included unless specified. Taxes for hotel stays and entrance fees to archaeological sites are included. Tips to hotel staff, cruise staff, guides, bus drivers are not included and are at your discretion.


** The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein., its affiliates, and/or their respective suppliers may make improvements and/or changes on this website at any time.
** its affiliates, and/or their respective suppliers make no representations about the suitability of the information, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Easytraveller or its affiliates. All such information, products, and services are provided “as is” without warranty of any kind., its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement.
** The carriers, hotels and other suppliers providing travel or other services for are independent contractors and not agents or employees of is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority, but will do all possible to assist you in any case.
** In no event shall, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site or with the delay or inability to use this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability, or otherwise, even, its affiliates, and/or their respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
** The tour operators and/or their representatives are not responsible for any consular, political or military complications created voluntarily or involuntarily by the passengers or any other person. The operators cannot be held responsible for any fault or default or negligence by the hotel owner or his employees. The tour operators reserve the right to decline, to accept or retain any person and to change or cancel the tours, if necessary, for any reason. The airline tickets shall, when issued, constitute the sole contract between the passengers and the airline. The airline is not to be held responsible for an act, omission or event when the passengers are not on board its aircraft. Any deposit will represent acceptance of all the above-mentioned conditions. ** reserves the right to change the terms, conditions, and notices under which this Web site is offered.

Privacy policy

** Making purchases online involves a great deal of trust on your part; we take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the personally identifiable information you provide us respects your privacy. collects only personal information that you voluntarily provide to us. uses your personal information for the purposes of responding to and processing your requests for travel products and services. will only share this information with our authorized service providers that perform certain services or functions on our behalf or as required by law. does not sell or rent your personal information to anyone.
Below is an outline of what information we gather and how it’s used.
** Whenever your request a page, your IP address, browser and version, operating system and the site you came from are stored in a log file. This information cannot be used to identify a specific individual. This information is only used for statistical purposes to help improve this site and provide accurate statistics. This information is kept on a secure dedicated server hosted by
** The email addresses collected from the sign-ups are not sold or disclosed to a third party. The email addresses collected will only be used to send out the information you have requested. You will not receive any mailings you did not request. The email addresses are stored on a server hosted by You can remove yourself from our list at any time by sending a blank email to: the address that you subscribed under.
** We will ask you when we need information that personally identifies you or allows us to contact you. This information is requested to complete your shopping at our Site. We use your personal information for the following purposes:
For Billing – to ensure proper billing when ordering services from our Site
For mailing- to ensure that the necessary documents for the services ordered are delivered to your desired location.
For sharing with all vendors providing the products and services you have purchased through our Site.
Additionally, the Site itself, the service providers for it, all vendors providing products or services through the Site will use your personal information for the sole purpose of fulfilling your order and/or enforcing or investigating contacts and claims regarding your transactions.
** You may review and change your personal information at any time by sending an e-mail at Through Customer Service you can edit any of the personal information you have already given us.
** site protects the security of your personal information and honours your choices for their intended use. We carefully protect your data from loss. Misuse unauthorized access or disclosure, alteration, or destruction.
** By providing you with this Privacy Statement, is pledging our continued commitment to protecting the information you provide us
If for some reason you believe has not adhered to these principles, please contact our Customer Service and we will determine the problem and correct it promptly.

This site was created and is operated, according to the laws of Greece. In determining any disputes in relation to this site the laws of Greece will apply and the Court of Greece will have exclusive jurisdiction.